Return Policy

At Urban Cands, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may return eligible items within 30 days of delivery, subject to the conditions below.

1. Eligibility for Returns

To qualify for a return:

The return request must be submitted within 30 days of receiving your order.

Items must be unused, in their original condition, and in the original packaging with all tags and labels intact.

Proof of purchase (order number or receipt) is required.

Items showing signs of use, damage, or alteration may not be accepted.

2. No Restocking Fees

We do not charge any restocking fees on returned items.

3. How to Start a Return

To initiate a return, please contact us at:

Email: support@urbancands.com

Include:

Your order number

The item(s) you wish to return

A brief explanation for the return

Our support team will provide detailed return instructions and the correct return address.

4. Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

We recommend using a trackable shipping service for your protection.

If an item arrives damaged, defective, or not as described, we will cover the return shipping costs.

5. Exchanges

If you would like to exchange an item, please contact support@urbancands.com. Our team will guide you through the exchange process.

6. Non-Returnable Items

Items that have been used, opened, or are not in their original condition are not eligible for return.

Certain items such as clearance or final sale items may not be eligible for return unless defective.