Refund Policy

At Urban Cands, we process refunds in a transparent and timely manner in accordance with our policies.

1. Refund Eligibility

Refunds are issued only after the returned item has been received and inspected.
The item must meet the return eligibility criteria outlined in our Return Policy.

2. Refund Process

Once your return is received and approved, we will notify you via email.
If approved, your refund will be processed to your original payment method.

3. Refund Timeline

Refunds are typically processed within 5–10 business days after approval.
The time it takes for the refund to appear in your account may vary depending on your payment provider.

4. Partial Refunds

Partial refunds may be granted in cases where items are not returned in their original condition, are damaged, or have missing parts not due to our error.

5. Non-Refundable Situations

Shipping costs (if any) are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).
Items that do not meet return eligibility conditions will not be refunded.

6. Late or Missing Refunds

If you have not received your refund within the expected time, please check with your bank or payment provider first.
If the issue persists, contact our support team for assistance.

7. Contact Information

For refund-related inquiries, please contact:
Urban Cands
Email: support@urbancands.com
Phone: +1 309-420-4117
Address: 2519 W Reservoir Blvd, Peoria, IL 61615, United States