Payment Policy

At Urban Clothing & Shoes, we are committed to providing a secure, transparent, and reliable payment experience for every customer. This Payment Policy explains the payment methods we accept, how payments are processed, and the measures we take to protect your financial information.

By placing an order on our website, you agree to the terms outlined in this Payment Policy.


1. Accepted Payment Methods

We accept the following payment methods:

  • 💳 Visa
  • 💳 Mastercard
  • 💳 Maestro
  • 💳 American Express (Amex)
  • 💳 Discover
  • 💳 Diners Club
  • 💳 JCB

Additional payment methods may also be displayed at checkout based on your location, device, and eligibility. All payments are processed securely using encrypted payment technology to protect your personal and payment information.


2. Currency

All prices displayed on our website and all payments are processed in United States Dollars (USD).

The final amount charged will be displayed during checkout before you confirm your order.


3. Pricing Transparency

Before completing your purchase, you will receive a summary of all applicable charges, including:

  • Product price
  • Shipping charges (if applicable)
  • Sales tax (where required by law)

We do not add hidden fees after checkout.


4. Payment Authorization

When you place an order, your payment method is authorized and processed through our secure payment provider.

Orders will only be processed after payment has been successfully authorized. If a payment cannot be completed or is declined, the order may not be processed.


5. Payment Security

Protecting your payment information is a priority.

Our website uses industry-standard security measures, including:

  • SSL (Secure Socket Layer) encryption
  • Secure third-party payment processing
  • Secure checkout technology

Urban Clothing & Shoes does not store complete credit or debit card information on its own servers.


6. Order Confirmation

After your payment is successfully processed:

  • A confirmation email will be sent to the email address provided during checkout.
  • Orders are generally processed within 1–2 business days.
  • Business days are Monday through Friday, excluding public holidays.

Orders placed on weekends or holidays will typically begin processing on the next business day.


7. Billing Information

Customers are responsible for providing accurate billing information during checkout.

Incorrect or incomplete information may result in:

  • Payment authorization issues
  • Verification requests
  • Processing delays
  • Order cancellation if payment cannot be verified

Please review your billing details carefully before submitting your order.


8. Fraud Prevention

To protect our customers and maintain a secure shopping environment, Urban Clothing & Shoes reserves the right to:

  • Verify payment information
  • Request additional information to confirm an order
  • Delay order processing during verification
  • Cancel orders that appear fraudulent, unauthorized, or inconsistent with our security procedures

These measures help reduce the risk of fraudulent transactions.


9. Payment Issues

If your payment is declined, please:

  • Verify that your payment information is correct.
  • Ensure sufficient funds or available credit.
  • Contact your card issuer or payment provider if the issue persists.
  • Contact our customer support team if you require further assistance.

10. Contact Us

If you have any questions regarding payments or billing, please contact us.

Urban Clothing & Shoes

Address:
2519 W Reservoir Blvd
Peoria, IL 61615
United States

Phone: +1 (309) 420-4117

Email: support@urbancands.com

Customer Service Hours

Monday – Friday: 11:00 AM – 8:00 PM

Saturday – Sunday: 11:00 AM – 8:00 PM

Public Holiday Hours: May vary