Shipping policy

At Urban Cands, we are committed to ensuring your order reaches you quickly, safely, and at no extra cost. We proudly offer free delivery throughout the United States on all orders — no minimum purchase required.

1. Handling Time

Once your order has been placed, our team carefully processes and prepares your items within 1–2 business days. You will receive an email confirmation with your order details and tracking information once your order has been dispatched.

2. Shipping Time

After dispatch, standard delivery within the United States typically takes 3–4 business days to arrive. Delivery times may vary slightly during public holidays or busy seasons, but we always aim to deliver your order as quickly as possible.

3. Shipping Coverage

Urban Cands currently ships within the United States, including Florida (FL).
We do not currently offer international shipping.

4. Tracking and Delivery Updates

You will receive a tracking number once your order has been shipped. This allows you to monitor your package’s progress and estimated delivery date.

5. Delivery Address

Please ensure your delivery address is accurate and complete when placing your order. We are not responsible for delays or delivery issues caused by incorrect or incomplete address details provided at checkout.

6. Delayed or Lost Packages

If your order does not arrive within the expected delivery timeframe, please contact our customer support team. We will investigate the issue with the shipping carrier and assist you in resolving it as quickly as possible.

7. Contact Information

For any shipping-related inquiries, please contact:
Urban Cands
Email: support@urbancands.com
Phone: +1 309-420-4117
Address: 2519 W Reservoir Blvd, Peoria, IL 61615, United States