Shipping policy

Welcome to Urban Clothing & Shoes. We are committed to providing a reliable and transparent shipping experience for every customer. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

Order Processing

After your order is successfully placed and payment is confirmed, our team begins preparing it for shipment.

  • Processing Time: 1–2 business days (Monday to Friday)

  • Order Cut-Off Time: 5:00 PM (Central Time – CT)

  • Orders placed on weekends or public holidays are processed on the next available business day.

  • Once your order has been shipped, you will receive a confirmation email with tracking information, if available.

Free Shipping

Urban Clothing & Shoes offers 🚚 Free Standard Shipping on All Orders Within the United States.

There are no hidden shipping charges for qualifying purchases, and any applicable costs will be clearly displayed during checkout before payment is completed.

Delivery Time

Estimated delivery times begin after order processing has been completed.

United States

  • Estimated Delivery: 3–5 business days

Please note that delivery estimates are provided for guidance only and may vary due to carrier operations, weather conditions, holidays, or other unforeseen circumstances.

Shipping Locations

We currently ship to customers within the United States. Shipping availability may be updated from time to time based on our operational capabilities.

If your location is not available during checkout, please contact our customer support team for assistance.

Order Tracking

When your order is dispatched, you will receive a shipping confirmation email containing tracking details, allowing you to monitor your shipment's progress through the designated carrier.

If you do not receive tracking information within the expected processing period, please contact our support team.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Incorrect or incomplete address information may result in shipping delays, returned packages, or failed deliveries. Urban Clothing & Shoes cannot be held responsible for delivery issues caused by inaccurate customer-provided information.

Delivery Delays

While we work with trusted shipping partners to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather conditions

  • Carrier operational delays

  • Public holidays

  • High seasonal demand

  • Unexpected logistical disruptions

We appreciate your patience should such situations arise.

Lost or Damaged Shipments

If your package is delayed, lost, or arrives damaged, please contact the shipping carrier using your tracking information as soon as possible.

You may also reach out to our customer support team, and we will make reasonable efforts to assist you in resolving the issue.

Order Assistance

If you have any questions regarding shipping, delivery times, tracking updates, or your order status, our customer service team is available to help.

Shipping Partners

At Urban Clothing & Shoes, we work with trusted shipping carriers and fulfillment partners to ensure your order is delivered safely and efficiently.

Depending on your shipping destination, package size, and warehouse location, orders may be shipped using one or more of the following carriers:

  • USPS (United States Postal Service)
  • UPS (United Parcel Service)
  • FedEx

Contact Information

Business Name: Urban Clothing & Shoes

Email: support@urbancands.com

Phone: +1 (309) 420-4117

Business Address: 2519 W Reservoir Blvd, Peoria, IL 61615, United States

Customer Service Hours:

  • Monday – Friday: 11:00 AM – 8:00 PM

  • Saturday – Sunday: 11:00 AM – 8:00 PM

  • Public Holiday Hours: May vary

At Urban Clothing & Shoes, we value transparency, customer satisfaction, and dependable service. We appreciate your trust and look forward to providing you with a smooth shopping experience.